FAQ
1
- Why buy or sell with 321 Autotal?
• We have more vehicles and more buyers. We are specialists in cars (normal cars, damage cars, salvage cars) and scour the market every day to create a large supply and high demand.
• You buy and sell whenever you want at the price you want.
• Our service is FREE until you actually buy and sell.
• You buy and sell whenever you want at the price you want.
• Our service is FREE until you actually buy and sell.
2
-What happens at a car auction? What is the LIVE! auction?
An auction has 2 phases:
A first auction is held for a few days. You have plenty of time to have a good look at the vehicles (normal cars - damage cars-salvage cars).
You can even make a bid or set your highest bid at this stage, if you cannot be present for the LIVE! auction.
The first car auction is followed at once by a second auction, the LIVE! auction.
The vehicles are brought under the hammer within a few minutes (or even seconds) of each other. The damaged vehicles are shown online and anyone interested can make a bid. A countdown system (“5-4-3-2-1-sold”) indicates clearly when you have to bid and who your rivals may be.
And so, during this LIVE! auction, you know at once if the vehicle is yours.
3
- What does it cost to buy or sell?
Bidding and selling is FREE until you have bought or sold something. You have to pay a small service fee within 24 hours. For buyers, this fee is between €99.00 and €249.00, depending on the price of the vehicles (car - damage car - salvage car) ( prices). Sellers pay a fixed service fee. Both parties have to pay a small administrative registration fee of €75.00 on there first purchase/sale.
4
- Is it safe to buy with 321Autotal?
- The seller has to provide up to 20 clear photographs.
- The seller has to fill in a damage report.
- When the seller fills in the vehicle (i.e. car, damage car, salvage car) index card, he or she has to guarantee that the vehicle conforms to the details, or else he or she is suspended.
- The purchaser can examine the vehicle on location, if necessary. If it does not conform to the description, the buyer and seller usually find a mutually acceptable solution i.e. a price reduction to take account of the value of the inaccurate description. If this is not the case, the buyer can refuse to buy the vehicle.
- If the vehicle does conform to the description, the buyer is obliged to buy.
5
- Why is it more efficient for me?
In no time at all, you have a very large supply described in great detail. You can make your choice quickly and you don’t have to go anywhere. Transport can be arranged, if necessary, via our partners.
If you want to sell a vehicle (i.e. car, damage vehicle, damage car or salvage car), the high demand means it is easier to find a buyer.
6
- Forgotten your password?
In the “log on” section, you will see a “forgotten your password?” button. You click on this button and you are taken through different steps.
7
- When do I pay a registration fee?
You don’t pay the €75.00 administrative registration fee until your first transaction i.e. in other words, your first purchase or sale. After that, you only pay the service fee.
8
- What is the reserve (or minimum) price?
This is the lowest price for which the seller wants to sell the vehicle (i.e. normal car, damage car, salvage car). This price is unknown to the buyer. If your bid is below the reserve price, we will present it to the seller after the auction and he or she can still accept it. This is all done within 24 hours. And so, for potential buyers, it is always vital to have the highest bid.
9
- How can I make a bid?
You register via our web site and that’s it! Once you are registered or logged on with your password and user name, you can make a bid for the (damaged) vehicles your choice. You can set your maximum bid at this stage or bid as you see fit. The maximum bid which you have set during the first auction will continue during the second LIVE! auction.
Bids are FREE until you buy one of the cars (normal car, damage car, salvage car). If you actually buy a vehicle, you pay a small service fee and, if applicable, a registration fee, if you are making your first purchase.
10
- What is a maximum bid?
During the first car auction, you can set your maximum bid. The auction system will react automatically, and bid until your limit is reached.
During the first car auction, you can set your maximum bid which will continue into the second LIVE auction. If your bid is not outbid, you will not pay your maximum limit but the lower price.
E.g. present bid = €10,000, your maximum bid = €15,000.
Other potential buyers do not bid higher than €11,000. The auction system automatically bids €11,100 for you. If no one makes a higher bid, the vehicle is yours for €11,100.
Do you really want to buy a vehicle? You really must follow the LIVE! auction at the appointed time.
11
- How can I buy?
During the first car auction, you can have a good look at any vehicle (i.e. normal car, damage car, salvage car). You can make a bid at once, with a maximum bid, if necessary. When the first auction comes to an end, the second auction (the LIVE! auction) starts. At this auction, the vehicles are brought under the hammer 1 by 1 in succession in a few minutes, or even seconds.
You check everything and you can always make a higher bid. The auction is FREE until you have bought a vehicle. Then you pay a small service fee.
Link: How to buy link: prices
12
- The vehicle did not reach the reserve price?
All sellers have the right to set a minimum price. If this minimum price is not reached, you will receive a message saying that the vehicle (i.e. normal car, damage car, damaged vehicle) is not yet yours. We inform the seller of your bid and he or she can still accept it.
The reply always follows within 24 hours of the transaction. There is still a real chance of the transaction going ahead!
For potential buyers, it is always vital to have the highest bid, even if it is below the minimum price.
13
- What does it cost to buy or sell?
Bidding is FREE until you have bought something on the car auction. Then you have to pay a small service fee within 24 hours. For buyers, this fee is between 99.00 € and 249.00 €, depending on the price of the vehicle (link: prices). There is a small administration fee of 75.00 € with your first purchase or sale.
14
- Why buy or sell with 321 Autotal?
- Our aim is a large supply and high demand to create a win-win situation for both buyers and sellers. In the final analysis, profit for all parties is our main aim.
- We are specialists in damage vehicles (i.e. damage cars -salvage cars) and scour the market every day to create a large supply and a high demand.
- You buy and sell on the car auction whenever you want at the price you want.
- Our service is FREE until you actually buy or sell.
- At 321 Autotal reliability and efficiency are essential. Every seller has to draw up a highly detailed damage plan so that the buyer can have every confidence in buying the vehicle. Unreliable companies or individuals are suspended.
15
- Who are we?
We have been active in the automobile industry for 20 years and sense the need for a specialist site for damage vehicles (damage cars, salvage cars) in which international buyers and sellers can find each other more easily. Therefore, we scour the market every day to generate as much supply and demand as possible. A large supply and a high demand is our aim, so that we create a win-win situation for both buyers and sellers.
Furthermore, reliability and efficiency take centre stage. Every seller has to draw up a highly detailed damage plan so that the buyer can have every confidence in buying the vehicle. For us, reliability, efficiency and, finally, profit for all parties take centre stage.
16
- Can I inspect the vehicle before I make a bid?
You have the following guarantees:
- The seller has to provide up to 20 photographs.
- The seller has to fill in a damage report.
- When the seller fills in the vehicle (car, damage vehicle) index card, he or she has to guarantee that the vehicle conforms to the details, or else he or she is suspended.
- With a purchase, you can examine the vehicle on location, if necessary. If it does not conform to the description, the buyer and seller usually find a mutually acceptable solution i.e. a price reduction to take account of the value of the inaccurate description. If this is not the case, you can refuse to buy the vehicle. However, if the vehicle does conform to the description, you are obliged to buy.
17
- Can I examin the vehicle before I buy?
With a purchase, you can examine the vehicle (i.e. damage car, salvage car) on location, if necessary.
If it does not conform to the description, the buyer and seller usually find a mutually acceptable solution i.e. a price reduction to take account of the value of the inaccurate description.
If this is not the case, you can refuse to buy the vehicle. However, if the vehicle does conform to the description, you are obliged to buy.
18
- Why is the reserve price concealed?
This minimum reserve price is set by the seller.
A visible minimum price constitutes a psychological barrier which deters some from bidding.
Some vehicles will not fetch the minimum price, yet they will still be sold. We will announce the highest bid to the seller and the seller will sometimes accept it. This often leads to a purchase/sale.
For potential buyers, it is always vital to have the highest bid if they want to buy a vehicle.
19
- After sales procedure and obligations
Once you have bought the vehicle (i.e. normal car or damage car) on the car auction, you will receive a message asking you to pay the service fee. You must pay this fee within 24 hours.
Once you have settled this payment, you will be given the seller’s name and address so that you can contact him or her. You must collect the vehicle from the seller within 7 days between 8.00 a.m. and 5.00 p.m. and pay in cash, unless you have made an alternative mutual arrangement.
20
- When do I pay?
You pay for the vehicle when it is handed over to you and after you have inspected the vehicle personally. The payment is made in cash or by other arrangement with your seller.
21
- Can I refuse to buy a vehicle?
Every transaction is binding.
If the vehicle (a normal car, damage car or salvage car) does not conform to the description, a solution is usually found. This might be a price reduction to take account of an inaccurate description.
You can only refuse to carry out the transaction if the vehicle does not conform to the description. However, if you refuse to buy a correctly described vehicle for illegitimate reasons, you can be suspended as a client.
22
- What if the vehicle description is inaccurate?
The chances of this happening are small, as you have the following guarantees:
- The seller has to provide plenty of photographs.
- The seller has to fill in a damage report.
- The seller has to guarantee that the vehicle conforms to the details, or else he or she is suspended.
- With a purchase, you can examine the vehicle (i.e. a normal car of damage car) on location, if necessary. If it does not conform to the description, the buyer and seller usually find a mutually acceptable solution i.e. a price reduction to take account of the value of the inaccurate description.
- If this is not the case, you can refuse to buy the vehicle. However, if the vehicle does conform to the description, you are obliged to buy.
23
- I have the highest bid during the car auction: can I be sure of getting the car?
- Yes, if your bid was above the reserve price.
- No, if the vehicle has not fetched the reserve price. However, even then, you still have a good chance of buying the vehicle. After the auction, we will submit your bid to the seller, who can still accept it. This is all done within 24 hours. And so, for potential buyers, it is always vital to have the highest bid.
24
- Can I have a car transported to my address?
You can ask our partners to deliver the vehicle (i.e. a damage car or salvage car) to your address. Click on the banner.
25
- Can I buy a vehicle after the auction?
Yes, if you have made the highest bid, but were nonetheless still below the minimum price. However, even then, you still have a good chance of buying the vehicle. If your bid is below the minimum price, we will present it to the seller after the car auction and he or she can still accept it. This is all done within 24 hours. And so, for potential buyers, it is always vital to have the highest bid.
26
- How can I monitor the vehicles that I like?
You can put cars which you like on “my vehicles”. Each car (car, damage car, salvage car, damage vehicle) for which you bid will automatically be put in “my vehicles”. This gives you a convenient view of whether or not you have the highest bid.
27
- Is it safe to buy with 321 Autotal?
- The seller has to provide plenty of photographs.
- The seller has to fill in a damage report.
- When the seller fills in the vehicle index card, he or she has to guarantee that the vehicle (i.e. a damage car) conforms to the details, or else he or she is suspended.
- With a purchase, the buyer can examine the vehicle on location, if necessary. If it does not conform to the description, the buyer and seller usually find a mutually acceptable solution i.e. a price reduction to take account of the value of the inaccurate description. If this is not the case, the buyer can refuse to buy the vehicle.
- If the vehicle does conform to the description, the buyer is obliged to buy.
28
- I’m only interested in a few makes. What do I do?
29
- Why is it more efficient for me?
In no time at all, you have a very large supply described in great detail. You can make your choice quickly and you don’t have to go elsewhere. Transport can be arranged, if necessary, via our partners.
If you want to sell a vehicle (i.e. a normal car, a damage car or salvage car), the high demand means it is easier to find a buyer.
30
- Forgotten your password?
In the “log on” section, you will see a “forgotten your password?” button. You click on this button and you are taken through different steps.
31
- When do I pay a registration fee?
You don’t pay the 75.00 € registration fee until your first purchase. After that, you only pay the service fee.
32
- What is the reserve (or minimum) price?
This is the lowest price for which the seller wants to sell the vehicle.
This price is unknown to the buyer. If a bid is below the reserve price, we will present it to the seller after the car auction and he or she can still accept it. This is all done within 24 hours. And so, for potential buyers, it is always vital to have the highest bid.
This price is unknown to the buyer. If a bid is below the reserve price, we will present it to the seller after the car auction and he or she can still accept it. This is all done within 24 hours. And so, for potential buyers, it is always vital to have the highest bid.
33
- What does it cost to buy or sell?
Bidding or selling is FREE until you have bought or sold something. Then you have to pay a small service fee within 24 hours. Sellers pay a fixed service fee of €149.00 (link: prices).
Only with your first sale do you have to pay a small, administrative registration fee of €75.00.
34
- Your vehicle does not reach the reserve price?
All sellers have the right to set a minimum reserve price. If this minimum price is not reached, we will inform the seller and he or she can accept the buyer’s bid. The reply always follows within 24 hours of the transaction on the car auction. There is still a real chance of the transaction going ahead.
For potential buyers, it is always vital to have the highest bid, even if it is below the minimum price.
35
- Why buy or sell with 321 Autotal?
- Our aim is a large volume and high demand to create a win-win situation for both buyers and sellers. In the final analysis, profit for all parties.
- We are specialists in damage vehicles (damage cars - salvage cars) and scour the market every day to create a large supply and a high demand.
- You buy and sell whenever you want at the price you want.
- Our service is FREE until you actually buy or sell.
- At 321 Autotal reliability and efficiency are very important. Every seller has to draw up a highly detailed damage plan so that the buyer can have every confidence in buying the vehicle. Unreliable companies or individuals are suspended.
36
- How can I enter a vehicle on the site?
This is very simple. You register and go through our procedure (link: add vehicle). We give you step-by-step help. You don’t pay anything until the vehicle (car, damage car, salvage car) is sold. When the vehicle is sold, you pay a fixed service fee of €149.00. You only have to pay the €75.00 administrative registration fee after the first sale.
37
- How soon is a vehicle sold?
Once the vehicle is registered, we check to make sure that all the details are correct. The vehicle (i.e. car, damage car, damage vehicle, salvage car) is then brought under the hammer in the next few days. You are informed automatically so that you can keep a close eye on the auction.
38
- Who are we?
We have been active in the automobile industry for 20 years and sense the need for a specialist site for damage vehicles in which international buyers and sellers can find each other more easily. Therefore, we scour the market every day to generate as much supply and demand as possible. A large supply and a high demand is our aim, so that we create a win-win situation for both buyers and sellers.
Furthermore, reliability and efficiency take centre stage. Every seller has to draw up a highly detailed damage plan so that the buyer can have every confidence in buying the vehicle. For us, reliability, efficiency, and, finally, profit for all parties take centre stage.
39
- Why is the minimum or reserve price concealed?
A visible minimum or reserve price constitutes a psychological barrier which deters some from bidding. Only a few people will bid under the minimum price, yet these low bids are needed to climb to a higher price. They have a certain power of attraction which eventually leads to a higher price. If the minimum price is visible, a lot of potential buyers would be scared away.
Some vehicles will not reach the minimum or reserve price, yet they will still be sold. We will announce the highest bid to the seller and the seller can still accept the bid within 24 hours. This will often lead to a purchase/sale.
If the seller does not reply within 24 hours, the bid below the minimum price is automatically regarded as too low and the potential buyer is informed.
40
- Why do bids start so low?
Because traders often set a low bid in order to monitor a vehicle (normal car, damage car, salvage car). In this way, the vehicle appears on the list of vehicles to be monitored in “my vehicles”. As the car auction progresses, higher bids are offered, depending on whether or not traders are really interested in the vehicle.
41
- Is it safe to sell with 321 Autotal?
- The seller has to provide plenty of photographs.
- The seller has to fill in a damage report.
- When the seller fills in the vehicle index card, he or she has to guarantee that the vehicle conforms to the details, or else he or she is suspended.
- If the vehicle does conform to the description, the buyer is obliged to buy, or else he or she will be suspended.
42
- Why is it more efficient for me?
In no time at all, you have a large audience for your sale. This gives you a better chance of selling your vehicle (normal car, damage car, salvage car). Moreover, the following rule also applies: the higher the demand, the better the chances of a higher price. The buyer has to collect the vehicle from you within 7 days and pay for it in cash, unless you make other arrangements.
43
- Forgotten your password?
In the “log on” section, you will see a “forgotten your password?” button. You click on this button and you are taken through different steps.
44
- Can I cancel the registration of a vehicle?
As long as the car auction is not in progress (status “new”), the vehicle can be deregistered or the details can be amended via “my registration”. As soon as the car auction has started, you can only deregister your vehicle if you contact us directly by e-mail and we agree to this deregistration. This deregistration will only be approved if there are very good pressing reasons for it. We make the final decision in this matter.
45
- How do I know if the car is sold?
You will automatically receive an e-mail, but you can, of course, also follow the LIVE! car auction your self.
46
- What are my responsibilities if I sell the car?
You must give an accurate description of the vehicle (car, damage car, salvage car), take plenty of photographs and you are obliged to supply them. Therefore it is important that you keep this vehicle from the moment that you put it up for sale until the auction is finished (maximum 7 days). All registrations are binding as soon as the auction starts. If the vehicle reaches the minimum or reserve price or if a transaction is brought about in a different way via 321Autotal, the vehicle is sold.
All sellers must guarantee and, if necessary, prove, that the presented vehicle is free of any ownership conditions, sequestration orders, purchasing rights, repurchasing rights, and/or sales rights. Sellers must also guarantee that there are no other factors which could restrict or hinder the sale of the product (e.g. vehicle).
All sellers must guarantee and, if necessary, prove, that the presented vehicle is free of any ownership conditions, sequestration orders, purchasing rights, repurchasing rights, and/or sales rights. Sellers must also guarantee that there are no other factors which could restrict or hinder the sale of the product (e.g. vehicle).
47
- May I sell the vehicle to third parties?
No. As soon as the vehicle is put up for auction, you are obliged to supply the vehicle in accordance with your description. This means that you must reserve the vehicle (normal car, damage car, salvage car) until the car auction has finished (maximum 7 days). If the car reaches the minimum or reserve price or if a transaction is brought about in a different way via 321Autotal, the agreement is binding. 321 Autotal also has the right to a service fee.
As long as the vehicle is up for auction or as soon as a transaction is brought about, you are not allowed to sell the vehicle to third parties. See also the auction terms and conditions regarding breach of contract
48
- How do I supply the vehicle?
Our terms and conditions of sale state that the buyer must collect the vehicle within 7 days between 9.00 a.m. and 5.00 p.m. You must make these arrangements with the buyer and you can make different arrangements if both you and the buyer agree.
49
- How am I paid?
You are usually paid in cash. You can make a different arrangement with the buyer, if necessary.
50
- Can a vehicle be rejected for auction?
Yes. If, in the opinion of 321 Autotal, a minimum price is unrealistic, or if 321 Autotal thinks that the vehicle description is inaccurate, 321 Autotal has the right to reject a car or remove it from the car auction. The vehicle (normal car, damage car, salvage car, damage vehicle) can still be auctioned later after mutual consultation.
A reasonable minimum price attracts buyers and lays the foundation for a successful sale.
51
- Why are photographs of the vehicle necessary?
Photographs attract attention.
You have a much better chance of selling your vehicle (normal car, damage car, salvage car, damage vehicle) if you have some good photographs which give a clear impression of the vehicle for sale. The buyer will have much more confidence and feel that the proposition is much more attractive. This will generate a speedy sale and a higher price for you.
You have a much better chance of selling your vehicle (normal car, damage car, salvage car, damage vehicle) if you have some good photographs which give a clear impression of the vehicle for sale. The buyer will have much more confidence and feel that the proposition is much more attractive. This will generate a speedy sale and a higher price for you.
It is advisable to take photographs of both the vehicle’s interior and exterior to give a good impression of its condition. Take at least 4 from each corner on the outside and 2 of the inside. Furthermore, it is important that you photograph all the details and record those which could affect the price.
These details will persuade the buyer to purchase your vehicle.
52
- What do I include in the description?
You will realise automatically what to include when we go through the registration procedure with you. You will have to submit a lot of information in order to give the buyer an accurate impression of the vehicle (normal car, damage car, salvage car, damage vehicle). It is important that you include all details which could affect the price.
In addition, we ask you to submit a minimum number of photographs: at least 4 from each corner on the outside and 2 of the inside. You should also supply detailed photographs of any damage. You have a much better chance of selling your vehicle on the car auction if you have some good photographs which give a clear impression of the vehicle for sale. The buyer will have much more confidence and feel that the proposition is much more attractive. This will generate a speedy sale and a higher price for you.
It is advisable to take as many photographs as possible of both the vehicle’s interior and exterior to give a good impression of its condition. Take at least 4 from each corner on the outside and 2 of the inside. Furthermore, it is important that you photograph all the details and record those which could affect the price.
These details will persuade the buyer to purchase your vehicle.
53
- Why is it so important to describe a vehicle accurately?
The description of the vehicle (normal car, damage car, salvage car, damge vehicle) is the buyer’s only opportunity to ascertain the condition of the vehicle. It gives the buyer confidence, but it is also true to say that an accurate description will prevent potential problems from arising later.
It is important that you state all details which could affect the price.
In addition, we ask you to submit a minimum number of photographs: at least 4 from each corner on the outside and 2 of the inside. You should also supply detailed photographs of any damage. You have a much better chance of selling your vehicle if you have some good photographs which give a clear impression of the vehicle for sale. The buyer will have much more confidence and feel that the proposition is much more attractive. This will generate a speedy sale and a higher price for you.
It is advisable to take as many photographs as possible of both the vehicle’s interior and exterior to give a good impression of its condition. Take at least 4 from each corner on the outside and 2 of the inside. Furthermore, it is important that you photograph all the details and record those which could affect the price.
These details will persuade the buyer to purchase your vehicle.
In the final analysis, the buyer has the right to refuse to buy the vehicle if it does not conform to the description and you may be suspended as a client. In such circumstances, 321 Autotal is entitled to a double service fee. Link: terms and conditions of sale
These are all good reasons why it is in your interest to describe the vehicle as clearly and precisely as possible.
54
- How do I obtain the highest price on the market?
By working with 321 Autotal and describing the vehicle (normal car, damage car, salvage car, damage vehicle) as clearly as possible.
321 Autotal scours the market actively every day in Europe and beyond in order to create a good number of buyers. The more buyers, the better the chance of a higher bid.
If you describe the vehicle clearly and in detail, the buyer will have much more confidence and feel that the proposition is much more attractive. This will generate a speedy sale and higher price for you.
55
- When do I pay a registration fee?
You don’t pay the administrative registration fee of €75.00 until after your first sale. Then you only have to pay the service fee for each sale.
